Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

CANADA:

International Shipping Polcy:

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pretty Warm Designs is not responsible for these charges if they are applied and are your responsibility as the customer.

We are not responsible for delays due to customs or mail carrier problems.

UNITED STATES:

The USA Shipping fee includes all tariffs and brokerage fees.

AUSTRALIA AND NEW ZEALAND:

Shipping calculated at checkout

EUROPE:

Shipping calculated at checkout

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Refunds, returns, and exchanges

Find our full policy here.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@prettywarmdesigns.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@prettywarmdesigns.com.