Refunds Returns Exchange Policies – Pretty Warm Designs
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      We do not accept exchanges.

      We offer refunds on items returned within 14 days in original condition minus a 20% restocking fee. The shipping fee is non-refundable and the customer is responsible for return shipping costs.

      Please contact me at to initiate the return process.

      In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

      Items purchased on sale or with a discount coupon are final.

      If you have any further questions, please don't hesitate to contact us at