Shipping
NOTE: Postal carriers have been reporting severe delays in some areas. We will ship within 1-2 business days as usual, but delivery times are dependent on the carriers. Thank you for your patience!
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Canada:
| Shipping Options | Order Value | Shipping Fee |
|
Canada Post Letter Mail |
Up to $149.99 | $4.99 |
|
Canada Post Regular Parcel |
$1.00 to $149.99 | $19.99 |
|
Canada Post Letter Mail |
$150.00 and up | FREE |
International Shipping Policy:
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pretty Warm Designs is not responsible for these charges if they are applied and are your responsibility as the customer.
We are not responsible for delays due to customs or mail carrier problems.
United States:
| Shipping Options | Order Value | Shipping Fee |
| USPS Ground Advantage (8-10 days) | Up to $149.99 CAD | $8.99 USD |
| USPS Ground Advantage (8-10 days) | $150 CAD and up | FREE |
Australia and New Zealand:
| Shipping Options | Order Value | Shipping Fee |
|
Asendia International Priority Tracked |
$1.00 to $99.99 | $49.99 |
|
DHL Express (5 business days) |
$1.00 to $349.99 | $99.99 |
|
DHL Express (5 business days) |
$350 to $749.99 | $149.99 |
|
DHL Express (5 business days) |
$750.00 to $999.99 | $179.99 |
Western Europe:
France, Germany, Italy, Ireland, Spain
| Shipping Options | Order Value | Shipping Fee |
| Asendia International Priority Tracked (estimated 12-75 business days) |
$1.00 to $99.99 | $49.99 |
| DHL Express (5 business days) | $1.00 to $349.99 | $79.99 |
| DHL Express (5 business days) | $350 to $749.99 | $99.99 |
| DHL Express (5 business days) | $750 to $1199.99 |
$149.99 |
| DHL Express (5 business days) | $1200 to $1499.99 |
$179.99 |
| DHL Express (t business days) | $1500 to $1999.99 | $199.99 |
Northern Europe:
Denmark, Finland, Iceland, Norway, Sweden
| Shipping Options | Order Value | Shipping Fee |
| Asendia International Priority Tracked (estimated 12-75 business days) |
$1.00 to $99.99 | $49.99 |
| DHL Express (5 business days) | $1.00 to $349.99 | $79.99 |
| DHL Express (5 business days) | $350 to $749.99 | $99.99 |
| DHL Express (5 business days) | $750 to $1199.99 | $149.99 |
| DHL Express (5 business days) | $1200 to $1499.99 | $179.99 |
| DHL Express (5 business days) | $1500 to $1999.99 | $199.99 |
Middle East:
Israel
| Shipping Options | Order Value | Shipping Fee |
|
Asendia International Priority Tracked (estimated 12-75 business days) |
$1.00 to $99.99 | $49.99 |
| Asendia International Priority Tracked | $100.00 to $149.99 | $69.99 |
| Asendia International Priority Tracked | $150.00 to $200.00 | $79.99 |
Caribbean:
United States (Puerto Rico), Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominican Republic, Jamaica
| Shipping Options | Order Value | Shipping Fee |
| Asendia International Priority Tracked (estimated 12-75 business days) |
$1.00 to $99.99 | $49.99 |
| DHL Express (5 business days) | $1.00 to $99.99 | $79.99 |
| DHL Express (5 business days) | $100 to $349.99 | $99.99 |
| DHL Express (5 business days) | $350 to $749.99 | $129.99 |
Mexico:
| Shipping Options | Order Value | Shipping Fee |
| Asendia International Priority Tracked (estimated 12-75 business days) |
$1.00 to $99.99 | $49.99 |
| DHL Express (5 business days) | $1.00 to $99.99 | $79.99 |
| DHL Express (5 business days) | $100 to $349.99 | $99.99 |
| DHL Express (5 business days) | $350 to $749.99 | $129.99 |
Asia and South Africa:
Hong Kong SAR China, Japan, Singapore, South Korea, Taiwan, South Africa
| Shipping Options | Order Value | Shipping Fee |
| Asendia International Priority Tracked (estimated 12-75 business days) |
$1.00 to $99.99 | $49.99 |
| DHL Express (5 business days) | $1.00 to $199.99 | $79.99 |
| DHL Express (5 business days) | $200 to $349.99 | $99.99 |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Refunds, returns, and exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at prettywarmdesigns@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at prettywarmdesigns@gmail.com