NOTE: Postal services are experiencing severe delivery delays. Wishing you all good health, stay safe everyone!
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    NOTE: Postal carriers have been reporting severe delays in some areas. We will ship within 1-2 business days as usual, but delivery times are dependent on the carriers. Thank you for your patience!

    All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

    Canada:

     Shipping Options  Order Value   Shipping Fee

     Canada Post Letter Mail
     (5 to 21 days) no tracking

     Up to $59.99  $3.99

     Canada Post Regular Parcel
     (up to 13 days)

     $60 to $99.99  $14.99

     Canada Post Regular Parcel
     (up to 13 days)

     $100 to $349.99  $16.99

     Canada Post Expedited Parcel
     (up to 13 days)

     $350.00 and up  FREE

     

    International Shipping Policy:

    Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pretty Warm Designs is not responsible for these charges if they are applied and are your responsibility as the customer.

    We are not responsible for delays due to customs or mail carrier problems.

    United States:

     Shipping Options   Order Value   Shipping Fee
     USPS First-Class Mail (5-8 days)  Up to $79.99  $5.99
     USPS First-Class Mail (5-8 days)  $80 to $199.99  $12.99
     USPS Priority Mail (5-8 days)  $200 to $349.99  $16.99
     USPS Priority Mail (5-8 days)  $350.00 and up  FREE

     

    Australia and New Zealand:

     Shipping Options   Order Value   Shipping Fee

     Asendia International Priority Tracked
     (estimated 12-75 business days)

     Up to $119.99  $19.99 

     DHL Express (5 business days)

     Up to $199.99  $69.99 

     DHL Express (5 business days)

     $200 to $349.99  $99.99 

     DHL Express (5 business days)

     $350.00 and up  $119.99

     

    Western Europe:

    Luxembourg, Austria, Belgium, Czechia, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, Hungary, Slovakia, Monaco

     Shipping Options  Order Value   Shipping Fee
     Asendia International Priority Tracked
     (estimated 12-75 business days)
     Up to $99.99  $19.99 
     DHL Express (5 business days)  Up to $199.99  $49.99 
     DHL Express (5 business days)  $200 to $349.99  $69.99 
     DHL Express (5 business days)  $350 and up  $99.99 

     

    Northern Europe:

    Denmark, Estonia, Finland, Iceland, Latvia, Norway, Sweden, Belarus, Greenland, Lithuania

     Shipping Options   Order Value   Shipping Fee
     Asendia International Priority Tracked
     (estimated 12-75 business days)
     Up to $99.99  $19.99
     DHL Express (5 business days)  Up to $199.99  $44.99 
     DHL Express (5 business days)  $200 to $349.99  $74.99
     DHL Express (5 business days)  $350 to $749.99  $99.99 
     DHL Express (5 business days)  $750 and up  $119.99

     

    Eastern Europe and Russia:

    Russia, Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Cyprus, Faroe Islands, Gibraltar, Greece, Guernsey, Jersey, Kosovo, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Romania, San Marino, Serbia, Slovenia, Turkey, Ukraine

     Shipping Options   Order Value   Shipping Fee
     DHL Express (5 business days)  Up to $199.99  $89.99
     DHL Express (5 business days)  $200 to $349.99  $119.99
     DHL Express (5 business days)  $350 to $749.99  $149.99

     

    Caribbean:

    United States (Puerto Rico), Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominican Republic, Jamaica

     Shipping Options   Order Value   Shipping Fee
     DHL Express (5 business days)  Up to $119.99  $60.00
     DHL Express (5 business days)  $120 to $349.99  $74.99
     DHL Express (5 business days)  $350 to $749.99  $119.99

     

     Mexico:

     Shipping Options   Order Value   Shipping Fee
     DHL Express (5 business days)  Up to $119.99  $49.99
     DHL Express (5 business days)  $120 to $199.99  $54.99
     DHL Express (5 business days)  $200 to $349.99  $69.99

     

     India:

     Shipping Options   Order Value   Shipping Fee
     DHL Express (5 business days)  Up to $199.99  $79.99
     DHL Express (5 business days)  $200 to $349.99  $124.99
     DHL Express (5 business days)  $350 to $749.99  $159.99

     

    Asia and South Africa:

    Hong Kong SAR China, Japan, Singapore, South Korea, Taiwan, South Africa 

     Shipping Options  Order Value   Shipping Fee
     DHL Express (5 business days)  Up to $199.99  $49.99
     DHL Express (5 business days)  $200 to $349.99  $74.99

     

    How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

    Refunds, returns, and exchanges

    Find our full policy here.

    In the event that your order arrives damaged in any way, please email us as soon as possible at prettywarmdesigns@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

    If you have any further questions, please don't hesitate to contact us at prettywarmdesigns@gmail.com